The Service Policy of FGM Cabinetry
1. How to Order

Placing Orders

 

FGM Cabinetry recommend our customers to use the order forms sent from us. Our order forms are specially designed and easy to use, using it to place order will significantly reduce the chance of the miscommunication. Please contact us at info@fgmcabinetry.com with your company information to apply for the setup of the order form and multiplier. We do accept other order forms but the Cabinet code in those order forms needs to be FGM’s so that our service team could easily understand it and place the order for you. To place orders, please contact us via fax to 908-583-6240 or via email to order@fgmcabinetry.com.

 

Confirming Orders

 

After we receive the orders, we will go check our inventory, once we confirmed we have everything on the order list, a confirmation letter will be sent to the customer via email or fax. This procedure normally takes 2 – 4 hours. The order will not be processed until the confirmation letter is confirmed, signed by the customer and returned to us via email or fax. Please note that we will only hold the cabinets on the order list for 24 hours. If the confirmation letter is not signed and returned within 24 hours, FGM cabinetry will not hold the cabinets for this order. (Which means under some extreme circumstance, some sizes of the cabinets could have been sold out by the time you confirm the order later than 24 hours)   If you have any preference on the shipping date or picking up date please feel free to add on the confirmation letter. If no indication is made, the shipment or pick up will be scheduled according to our lead - time which is 3 – 5 business days (RTA orders’ lead - time is usually 1 – 2 business days). 

 

Delivery and Pick up

FGM Cabinetry offers delivery service to the tri –state area for a reasonable charge. Please contact your sale rep. to obtain your shipping rate. A re – delivery will be charged unless it is cause by the mistake made by us (item damaged during delivery, wrong items assembled etc.)

Customers will be asked to confirm the correctness of the delivered items and sign on the delivered item list. Any claim of item missing after signing the paper will not be accepted. If there is a shipping damage, a clear image needs to be sent to our customer service team for us to verify and to arrange replacement within 7 days of the delivery.

For pick up, our customer service team will call our customers once the order is ready. We recommend you to give us a call before you come to our place just in case.

2. Warranty Information

FGM Cabinetry offers our customer a limited lifetime warranty on the manufacturing defects for all of our door styles and a 2 year warranty on hardwares.

3. Defect or item missing Claims

After the delivery of the cabinets, the customers will be asked to sign a delivered cabinets list. If there is anything missing, the customers should contact FGM’s customer service immediately and should not sign the paperwork until the missing part is delivered. Any missing item claims will NOT BE HORNERED once a delivery is signed.

For shipping or assembling damage, we strongly recommend our customers to open all the boxes within 7 days of delivery to check all of the delivered cabinets. Any shipping or assembling damage claim filed after 7 days of the delivery date will not be hornered and the damaged part will not be replaced. The Damaged item claims must be made prior to assembly and/or installation. Any damaged item that is installed or assembled will not be replaced.